Return Policy

Refund & Return Policy

Last Updated: 17 August 2026


We want you and your pet to be happy with every purchase. If something isn't right, here's how we can help.

Return Eligibility


You may request a return within 30 days of receiving your item. To be eligible, your item must be:

  • Unused and in the same condition you received it
  • In its original packaging
  • Accompanied by proof of purchase (order number or receipt)

Note: Due to hygiene reasons, certain items (such as opened pet food, treats, or grooming products that have touched your pet) cannot be returned unless defective.

How to Start a Return


To start a return, please contact us at [ happytailsupply6@gmail.com ] with your order number and reason for return. We'll respond with instructions on how and where to send your item.

Items sent back to us without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items


Please inspect your order upon arrival. If the item is defective, damaged, or you received the wrong item, contact us immediately at [ happytailsupply6@gmail.com] with photos of the issue, so we can evaluate and resolve it quickly — with a replacement or full refund, at no cost to you.

Refunds


Once we receive and inspect your return, we'll notify you whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 5-10 business days. Please remember it can take some additional time for your bank or credit card company to process the refund.

Exchanges


The fastest way to exchange an item is to return the original item, and once the return is accepted, make a separate purchase for the new item.

Non-Returnable Items


The following items cannot be returned:

  • Gift cards
  • Opened consumable/hygiene products (unless defective)
  • Sale or clearance items marked as final sale

Late or Missing Refunds


If you haven't received a refund after the timeframe above, first check your bank account again, then contact your credit card company — it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at [ happytailsupply6@gmail.com].

Questions?


If you have any questions about our Return Policy, please contact us at [ happytailsupply6@gmail.com].